Repair Policy

Repair Policy

WARRANTY AND RETURN DETAILS

InLight Medical warranties each new device to be free from defects in materials and workmanship for a period of one (1) year from date of purchase. Product(s) must be registered within 30 days of purchase to activate warranty.

If product(s) is not registered by the required deadline, any warranty will not be fulfilled. The obligation of InLight Medical under this warranty is expressly, solely, and exclusively limited to the repair for the unit(s) or any parts thereof, which to the satisfaction of InLight Medical, shall have become defective during the warranty period. This warranty does not extend to any liability to medical expenses or for any other direct, indirect or consequential damages caused by failure, defect, or malfunction of any InLight Medical product, except as herein provided.

This warranty shall not apply to any InLight Medical product that has been repaired, tampered with or altered by someone other than a duly authorized InLight Medical representative, or that has not been used in accordance with the enclosed instructions or stated purpose. All accessories used with an InLight Medical device must be provided by InLight Medical or authorized representative including, but not limited to, the power supply and securing straps.

If accessories of this nature not provided by InLight Medical, or an authorized representative, are used with anInLight Medical system, this warranty will be voided. Additionally, InLight Medical will not be held liable for any mishaps related to the InLight Medical product.

This warranty is warranted by InLight Medical and is deemed to be the only warranty honored by InLight Medical in lieu of any and all warranties expressed or provided by any and all other merchants, distributors, companies or persons.

No person or entity has authority to bind InLight Medical products to any warranty or guarantee except as specifically set forth herein.

 

Product Registration Required

Please make sure you have activated your warranty before filling out the form below. To activate warranty, please register product at:

 InLightMedical.com/warranty-registration-form/

Questions Regarding Repairs

E-mail Service@InLightMedical.com.

Please provide your name, phone number and the RRA number generated from the Return & Repair Authorization form. This e-mail provides a

digital date stamp to allow for tracking.

 

Out-Of-Warranty Repairs

Please see InLight Medical repair policy at:

InLightMedical.com/repairs

*Note: Products no longer available for purchase, may not be repairable. 

 

Troubleshooting

To troubleshoot any issues or for questions, contact:

Phone: 888-455-4116
E-mail: Service@InLightMedical.com 

IMPORTANT NOTICE

•If any part of the InLight Medical system fails or the unit is not working, visit InLightMedical.com/Products/Return-Repair-Authorization to fill out a Warranty – Return & Repair Authorization form.

•Only use ILM™ approved and provided accessories with all InLight Medical equipment. Failure to do so may result in damage to equipment, and cause health, fire, and/or safety problems.

•Do not attempt to fix the unit in case of any failure. This will void your warranty.

•Do not open controller. Opening the control unit may cause an electrical shock if certain components are touched.

•Do not disassemble elements of the system. Opening the control unit or pads will void the warranty.